If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Q: “When will my order be shipped?”
Your order will be processed and shipped within 15 business days after payment confirmation. You’ll receive a shipping notification email with tracking details once your package is dispatched.
Q: “Are there any discount codes available? ”
Yes! We regularly offer discount codes through our email newsletter and social media channels (Instagram, Facebook). You can also get an exclusive 10% off code by subscribing to our newsletter (the sign-up box is at the bottom of our homepage).
Note: Discount codes cannot be combined with other promotions, and each code is valid for a limited time.
Q: “Do you offer international shipping?”
yes
Q: “What should I do if I receive a defective item?”
If you receive a defective item, please contact our customer service team within 7 days of delivery. Please include:
Your order number
Clear photos/videos showing the defect
A detailed description of the issue
Once we confirm the defect, we’ll arrange for a free return/replacement or issue a full refund (depending on your preference). We apologize for any inconvenience caused!
Q: “Do you support bulk purchases?”
Yes, we do support bulk purchases. If you're interested in buying in bulk, please contact our sales team via email at Ying@yingchoi.com. Provide details such as the product(s) you want, quantity, and any special requirements. We offer competitive pricing and customized solutions for bulk orders. Depending on the order volume, you may be eligible for additional discounts. Our team will get back to you promptly with a quote and further information.
